FAQ

The One-Push Button Box

The Ring Cam Switch Button

WHAT IS RING CAM?

The Ring Cam is the world’s newest and only way to record an engagement proposal on video – right from the ring box. Record the speech, reaction, and post-reaction to cherish it forever.

HOW DOES THIS WORK?

Ring Cam is a rental, and we make it super easy for you! When you place an order, we send you the Ring Cam, instructions, and all the materials you need to send it back to us. All you have to do is drop it in the mail and you are done!

WHY RENT ONLINE?

Two part question. Q1. Why rent? A1. You hopefully only use it once, so save some money and just rent it. Q2. Why online? A2. Your local jewelry store or custom jeweler might not carry the Ring Cam. We make it just as easy as working with someone face-to-face.

HOW DO I DOWNLOAD AND VIEW THE RECORDINGS?

You can instantly download and view your proposal recordings by connecting the Ring Cam to your computer via the included USB cable. There are no restrictions or additional costs to do so. If you’re having trouble connecting to your computer see the question above. Otherwise, to view a recording, locate the device labeled RINGCAM in My Computer or Finder. From there click through the files until you reach your video files. Double click to play them.

HOW DO I KNOW IF MY RING CAM IS CHARGING?

A lot of problems can be solved by simply charging the Ring Cam fully. To ensure that the Ring Cam is charging, press the button on the top until the light turns to a solid green. When the green light turns off it is fully charged! It does not take long to charge the Ring Cam before it is ready to use for your proposal.

HOW DOES SHIPPING WORK?

We’ll have it to you by the day you specify. Ring Cams come in an unmarked envelope for secrecy. We provide you tracking information in a shipping confirmation email and you can always reach out with questions (see Contact Us). A return envelope is provided, along with a check-list and pre-paid postage. Hassle free, start to finish.

CAN I ORDER AHEAD OF TIME?

Yes! Let us know when you are planning to propose to that lucky someone. During the checkout process you’ll be asked to specify the date of your engagement, which could be months from now. Ring Cam will mail a discreet package to the address of your choosing (even a resort destination) to arrive at least a week prior to your special date that includes the Ring Cam. The Ring Cam starts recording with the simple push of a button, so while it’s super easy we also know you’ll want a bit of time to practice before the big moment! Order it now and we’ll take care of the rest!

WHY IS MY RING CAM ACTING UP WHEN CONNECTED TO A COMPUTER?

Certain USB ports cause the Ring Cam to not work properly, plug the Ring Cam into another USB port on your computer and see if it fixes the problem. For the tech savvy, a USB 2.0 is guaranteed to work, newer USB 3.0’s have issues.

MAC Users:

When using a Mac computer, be sure to EMPTY YOUR TRASH after deleting your video files, just like you would with any USB thumbdrive! Otherwise these files will only appear to be deleted, but still take up storage space on the Ring Cam. If the light appears SOLID YELLOW and remains on when trying to record, you did not empty your trash! Go back and do that!